Help & Support

Frequently Asked Questions

Find answers to common questions about Rapid Builder

Getting Started

How do I get started with Rapid Builder?

Simply sign up with your GitHub account, choose a template that fits your needs, and let Rapid Builder handle the rest. Your project will be automatically created with GitHub repository, Supabase configuration, and optionally deployed to Vercel - all in about 60 seconds!

Do I need any coding knowledge?

Basic knowledge of web development is helpful, but not required. Rapid Builder automates the setup process, but you'll need to understand how to work with the generated codebase. We provide templates that are production-ready and well-documented.

What happens after I create a project?

Once you create a project, Rapid Builder will automatically: (1) Create a GitHub repository with your chosen template, (2) Configure Supabase database and backend services, (3) Set up Resend for email functionality, and (4) Optionally deploy to Vercel (Pro plan). You'll receive all the credentials and links to access your project.

Templates & Projects

What templates are available?

We offer various templates including Landing Pages, SaaS applications, AI Chatbots, and more. Free users can access free templates, while Pro users get access to all premium templates including advanced SaaS and AI-powered applications.

Can I use my existing GitHub repository?

Yes! Pro plan users can connect existing GitHub repositories to Rapid Builder. This allows you to automate deployments and configurations for projects you've already started.

Can I customize templates after creation?

Absolutely! Once the project is created, you own the code. You can modify, extend, or completely change any part of the generated codebase. The template is just a starting point for your project.

What's the difference between Free and Pro templates?

Free templates include basic landing pages and simple applications. Pro templates include advanced SaaS features like authentication systems, admin dashboards, payment integration, AI features, and more complex business logic.

Integration & Setup

Do I need to provide API keys or tokens?

Yes, for full functionality you'll need to provide tokens/keys for GitHub, Supabase, Vercel, and Resend. These are securely encrypted and stored, and are only used to set up and manage your projects. We never share your credentials with third parties.

How do I get my GitHub token?

Go to GitHub Settings > Developer settings > Personal access tokens > Tokens (classic). Create a new token with 'repo' scope. Copy and paste it into Rapid Builder's settings. Never share this token with anyone else.

What Supabase permissions do I need?

Rapid Builder needs access to create and manage Supabase projects in your organization. When you connect Supabase, select the organization where you want projects to be created. Make sure you have admin or owner permissions.

Can I deploy to platforms other than Vercel?

Currently, Rapid Builder supports automatic deployment to Vercel. However, since you own the GitHub repository, you can manually deploy to any platform that supports GitHub integration (Netlify, Railway, Render, etc.). We may add support for other platforms in the future.

What if my deployment fails?

If deployment fails, check the job logs in your dashboard. Common issues include: missing environment variables, API rate limits, or configuration errors. Pro plan users can retry failed deployments and view detailed logs. If problems persist, contact our support.

Billing & Subscriptions

What's included in the Free plan?

The Free plan includes: up to 2 projects, free templates only (like landing pages), public GitHub repositories only, automatic Supabase and Resend setup, manual Vercel deployment, and community support.

What's included in the Pro plan?

The Pro plan includes: unlimited projects*, all premium templates (SaaS, AI chat), private GitHub repository support, automatic Vercel deployment, automated Supabase migrations, resume/retry functionality for failed jobs, detailed logs, priority support, and early access to new features.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. Your projects will remain accessible, but you'll be limited to Free plan features after your current billing period ends. You can upgrade again anytime to regain access to premium features.

Do you offer refunds?

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied within 30 days of your purchase, contact us for a full refund. After 30 days, refunds are handled on a case-by-case basis.

What payment methods do you accept?

We accept all major credit cards, debit cards, and PayPal through our secure payment processor Stripe. All payments are processed securely and we never store your payment information directly.

What does 'unlimited projects' mean?

Pro plan includes unlimited projects subject to fair usage policy. This means you can create as many projects as you reasonably need for development purposes. Abuse of the system (such as automated bulk creation) may result in account restrictions.

Troubleshooting

My project creation is stuck or taking too long

Project creation typically takes 60-120 seconds. If it's taking longer, check the job status in your dashboard. Possible causes: API rate limits, third-party service issues, or large template sizes. Pro users can view detailed logs to identify the issue. Try canceling and retrying the job.

I'm getting authentication errors

Check that your tokens/keys are valid and not expired. GitHub tokens can expire - generate a new one. Supabase tokens should have proper organization access. Vercel tokens need project creation permissions. Update your tokens in Settings if needed.

Environment variables are not working

After project creation, check that environment variables are properly set in your deployment platform (Vercel). The project template includes a .env.example file showing required variables. Make sure all variables from your Rapid Builder project configuration are copied to your deployment environment.

Can I recover a deleted project?

If you delete a project from Rapid Builder, the GitHub repository and deployed applications remain unless you delete them separately. However, the project configuration and job history in Rapid Builder cannot be recovered. Always back up important project data before deletion.

How do I get help if I'm stuck?

Check the job logs for detailed error messages, review our documentation, or contact our support at waou1998@gmail.com. Pro users receive priority support with faster response times. Community support is also available through our GitHub discussions.

Still have questions?

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Or email us directly at waou1998@gmail.com